Frequently Asked Questions

Frequently asked questions


Melanie Ann’s Boutique, strive to make every shopping experience exemplary for our customers. We pride ourselves in offering quality and cutting edge fashion. See below for answers to questions regarding shipping, returns, and other inquiries.

 

A. ORDERING & PROCESSING

1. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Please note that orders without proper shipping and billing information will need verification before being shipped to the customer. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

2. What payment methods do you accept? — Melanie Ann’s Boutique offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.

3.  I’m looking for a particular item, however it’s out of stock on the site. How often do you restock? — You can be notified by email by clicking the “NOTIFY ME WHEN AVAILABLE” button. Once the item is restocked, you’ll be notified right away.

4. How do I change or cancel my order? — We quickly process orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked
“Return to Sender”) due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.

5. I placed an order, but never received a confirmation email. — If you do not receive an email from Melanie Ann’s Boutique within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.

6. My order was confirmed, but I just got an email saying an item is out of stock. What does this mean? — Between the times you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat
the gift card like cash, as it is store credit you can use during a later purchase. Store credit expires after 6 months.

7. I’m an international customer and I am not sure how much I’ll be charged for a purchase. — Melanie Ann’s Boutique is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.

8. I am an international customer. What are the rates I should expect to pay? — We offer a $35 flat rate for Canada and a $50 flat rate for other international orders. Melanie Ann’s Boutique is
not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee.

B. SHIPPING

1. How long after I place my order will it ship? — Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Kindly note shipping may be delayed by our verification’s team if confirmation is needed for the order. You may also view the status of your order, here. For customers selecting 1- Day Shipping, please keep in mind your order must be placed before 1 pm PST to leave the same day Monday – Thursday.

2. I placed an order, but haven’t received an email from Melanie Ann’s Boutique stating it was shipped. What’s going on? — There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

3. What company does Melanie Ann’s Boutique use to ship packages? — We offer USPS Priority mail, both domestic and internationally. Our expedited shipping is processed with FedEx.

4. How long does shipping within the US take? — We offer 2-3day shipping on all orders with a minimum flat rate of $9.99. In rare instances, delivery may take 4 days. We also offer FREE standard shipping (also in 2 business days) on orders over $150, after discount. For expedited shipping we offer 1-Business day for $23, orders must be placed by 1 pm PST for it to be processed same day.

C. PAYMENTS

1. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Please note that order without proper shipping & billing information will need  verification before being shipped to the customer. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

2. How long does it take to ship internationally? — It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs.

3. Do you refund shipping fees? — Shipping fees are non-refundable.

4. My purchase is over $150. Why hasn’t the shipping charge been waived? — Free shipping for orders over $150 (subtotal) applies to U.S. Domestic shipments only. Keep in mind to please take discounts under consideration. At this time, international shipments do not qualify for free shipping.

5. How do I know my package has shipped and is on its way? — Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

6. I received a damaged Item, what do I do? — Please send email to: Melanieannsboutique@gmail.com
Subject Title: Damaged Item
Please include photos of the damaged items.

You must notify us of the damaged item on the day you received your package. Once we review your email we will provide further instructions on how to return your item. After we’ve received, reviewed the merchandise and approved your exchange we will issue you a store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $9.99 USD if you include a copy of the receipt in your shipment.

D. TRACKING YOUR ORDER

1. How do I check on the status of my order? — You may view the status of your order

2. How can I track my package (domestic)? — In your shipping confirmation email, you’ll get a link to the tracking history. From there, you can monitor your package’s progress until it’s delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.

3. How can I track my package (international)? — In your shipping confirmation email, you’ll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves Dallas, TX as air mail. From there, please plan an additional 7-10 business days before delivery. To track your package, enter your tracking number here:
http://www.ppxtrack.com

4. I placed an order two weeks/a while ago and I’ve received several emails and missed calls from Melanie Ann’s Boutique, What’s going on? — In the event we need to verify your order or need to contact you regarding your order in general, we will
attempt to call and email you. If we are unable to reach you several times after 7 business days, we will cancel your order and issue you store credit in the amount of the items plus the shipping fee. If you notice a message from Melanie Ann’s Boutique via phone or email, please call us back as soon as possible to avoid having your
purchase cancelled.

5. My tracking info shows my package was delivered, but I never received it. — Melanie Ann’s Boutique provides customers with the option to track packages. If the tracking information
states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake.
Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Melanie Ann’s Boutique does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.

E. RETURNS / EXCHANGES / REFUND

1. I am in the United States and want to return an item I am not satisfied with. — Melanie Ann’s Boutique, prides itself in offering the highest quality, most fashion forward merchandise. If you
are not happy with your purchase, please review our store policy and contact our office within 3 days of the delivery date.  Merchandise must be unworn, unwashed, and still have all tags attached and must have original invoice. If returning by mail, we suggest using USPS flat rate shipping for convenience. You will be
responsible for covering shipping costs to return items and shipping charges must be prepaid. Approved returns will be receive a refund in the form of store credit, less shipping fees to use on a future purchase within 7 business days. All tags must be intact. Please note store credit is only available for orders online. Store credit expires after 14 days. Sale items, discounted items, and jewelry cannot be returned for exchange, credit, or
refunds. All other items there will be a 50% restocking fee taken out of your credit on all returns.

2. I am an international customer and I want to return an item.  — Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. We are not responsible for returns until they reach our warehouse.

3. My shoes do not fit, and I want to return them. — We will accept shoe returns up to 3 days after purchase, as long as the shoes are unworn, are in their original packaging, and you have included the original invoice. There will be a 50% restocking fee taken out of your credit on all returns.

4. My shoes do not fit, and I want to exchange them. — We will accept shoe returns up to 3 days after purchase, as long as the shoes are unworn, are in their original packaging, and you have included the original invoice. Once we received your package, your item (s) will be inspected and if accepted, a store credit will be processed within 7 business days. You will have 14 days to
redeem your store credit once it’s been issued. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable.

5. My package is being returned to you, what do I do now? — All packages returned to us due to an invalid address will be restocked and you will be issued a store credit minus the initial shipping charge. We are not able to reship an order as all returned shipments are processed by our Returns Department.

6. Where do I send my return to? — Please send email to :Melanieannsboutique@gmail.com
Subject Title: Return
Please include reason for return and photos.

7. How long does it take to process returns? — Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, reviewed, and approved you will be issued an online store credit in the form of an E-gift card via email within 7 business days. Please keep your return tracking number for your records.

8. Does Melanie Ann’s Boutique provide exchanges? — Please note that store credit is only available for online purchases returned by mail. All sales of Gift cards, egift certificates, jewelry, and items marked as Sales are final and not redeemable for refund, credit and or exchange.

9. Does Melanie Ann’s Boutique issue refunds? — We do not issue refunds, we offer store credit in the form of an E-gift certificates instead. Please treat store credit like cash.

10. I got my order, but an item is missing/defective/not what I ordered. What do I do? — Once you receive your order, thoroughly check you’re delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within same day of
receipt and let us know. Please be prepared to upload pictures and have original invoice.
*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.

Customer Care

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