EXCHANGE/RETURN POLICY

EXCHANGE/RETURN POLICY

 

Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, November 1, 2020, we will no longer allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size. Please contact us at hello.melanieannsboutique.com for any questions or concerns.

RETURNS & EXCHANGES

NO RETURNS! Exchanges Only however, MUST GET APPROVAL Within 48 Hours of delivery or purchase. 

  

 

'RETURN TO SENDER'  

Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs. 

 

TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?

Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery. 

 

ORDER CHANGES / CANCELLATIONS

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

 

ORDER PROCESSING/SHIPPING TIMEFRAME 

All domestic orders are processed and shipped within 7 to 10 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 10 business days to ship. Priority orders are processed within 3 to 5 business days to ship.

Please contact us at hello.melanieannsboutique.com or 469-759-6523 for any questions or concerns.